General Return

At AUZ Furniture, we prioritize customer satisfaction. If you receive a product that does not meet your expectations, you have the option to return it. Please be advised that returns not associated with quality issues may incur shipping or exchange fees at your expense.

To qualify for a return, the item must adhere to the following conditions:

1. The product must be in brand new condition.
2. The product must be unopened/undamaged in its original packaging and unassembled.
3. The item must be unused and free from any damage.
4. All original tags and packaging must be intact.

We urge customers to hold onto the original packaging as it is required for processing the return. Please be aware that AUZ Furniture does not currently offer a free return policy. For a smooth return process, make sure the product matches the criteria above.

For further assistance, please review our detailed guidelines on why retaining the original packaging is essential. We appreciate your cooperation and thank you for shopping with us.