How do I return an item?

To initiate a return, log into your AUZ account and contact our customer support with your order number and reason for return; if required, provide the return address and necessary contact information.

1. Ensure all parts and the product are in their original packaging.
2. If you are returning the item at your own expense, use a trackable shipping method and provide us with the tracking number and carrier details (untraceable returns can delay refunds as we may need time to locate the package in our warehouse).
3. We advise against arranging a return without prior authorization, and do not ship the item back to the website or address on the shipping label, as this is not the actual return address.
4. Once your return is authorized, a shipping label will be sent to you via email, along with the return instructions.

You will receive a notification email within 3-5 business days after we have received your item and processed the refund. The refund will be credited back to the original account from which the funds were drawn.

Please Note:
1. For credit card refunds, allow up to one billing cycle for the refund to post to your account. Do not file a chargeback with your credit card company during the return process as resolving refund disputes takes time.
2. Your information is only used to purchase the return shipping label, and we comply with necessary US customer privacy terms.

Patience is usually best while waiting for the return process to proceed smoothly. However, if an abnormal delay occurs, feel free to contact us for assistance.