What is the return/exchange policy for AUZ Furniture?

For information regarding returns and exchanges, please click on the AUZ Furniture return/exchange policy link or visit our website for more details.

Can I return the product to the warehouse?

No, customers cannot return products directly to the warehouse. If you wish to return an item, please contact customer service to provide order information and the reason for return. They will guide you to the designated return warehouse.

What if the product I receive is different from what I saw in-store or online?

If the product you received does not match the images provided online, please contact AUZ Furniture customer service.

Please note that due to factors such as lighting, environment, and camera angles, there may be slight discrepancies between the images you see and the product you receive, such as color differences. These variations are normal and do not affect the furniture's performance, nor are they considered defects.

We make every effort to accurately display our products' colors on our website. However, the actual color you see will depend on your computer monitor.