What you need to know before you start a general return

Please take note of the following pre-requisites before starting a return with AUZ Furniture:

1. Do not discard any original packaging or packing materials that came with the item. When preparing your item for return, you will need to package it the same way to ensure the product meets the carrier's requirements. For products requiring truck shipment, you must contact a logistics company for the return at your own arrangement.

2. You are required to provide clear and complete photos of the product and the exterior box, as well as clear images of the internal packaging, to enable us to assess the condition and eligibility for return.

3. You will be responsible for the return shipping cost if the return doesn't involve a quality issue. If returning for reasons attributable to the customer, AUZ Furniture will provide a prepaid return label, the cost of which will be deducted after the return. In the event that we cannot supply a prepaid return shipping label, you will need to arrange the return on your own.

4. In cases of receiving items that are damaged or missing parts, if the product you received is damaged, stained, or missing parts due to non-customer-induced reasons, please contact AUZ Furniture customer service promptly. Provide high-resolution photos that clearly show the issue from various angles, including both the product and the outside box. Include your contact information for effective communication when necessary. We will offer an appropriate solution based on our free replacement policy.

Additional non-refundable services that were part of your initial purchase, such as white-glove delivery, are not eligible for refund. This excludes installation services.

By adhering to these guidelines, you help us process your return quickly and efficiently. We appreciate your cooperation with our return policy and look forward to assisting you. Please contact our customer service team if you require further clarification or assistance.