I'm away on vacation and it will take a few weeks before I can get home. If I place an order, can you temporarily store my items in your warehouse and ship them after my vacation is over?

If you like our products, we recommend that you purchase them after the holiday. We have local warehouses in the United States and can deliver them to you very quickly, or you can also tell us in advance where you live and how long it will take. When you get home, we will estimate the time and arrange delivery for you at the appropriate time to ensure that you receive the product before or within a few days of arriving home.

Note:You are required to pay for the items in full and must arrange delivery for your order.

Can I pick up my order from a local store?

Unfortunately, AUZ Furniture does not have physical stores in the US at this time; we only offer online shopping.

Can I pick up my order from a distribution center?

No, AUZ Furniture does not offer customer pickup services from distribution centers.

Will all items in my order arrive together?

Your order may be shipped in multiple parcels based on product availability and shipping methods. Products delivered via truck delivery will be sent together. We will endeavor to ship your products together where possible; however, FedEx or UPS policies may result in staggered arrival times.

Will my furniture be assembled upon delivery?

All furniture sold by AUZ Furniture requires assembly, but each product comes with necessary instructions and tools for simple installation.

Do you provide assembly service?

AUZ Furniture does not offer assembly services. You will need to arrange for installation via a third party, if necessary.

Does someone need to be home to accept delivery?

Adult signature service is purchased for every furniture product, requiring the buyer's signature upon receipt. If unavailable, a family member can sign on your behalf. Note that individuals aged 18 to under 21 must have a parent present to accept and inspect the furniture delivery.

What if I encounter product issues during or after childbirth?

Please contact AUZ Furniture customer service for issues regarding returns, exchanges, or any other inquiries.

Can I request delivery on a Saturday or Sunday?

AUZ Furniture typically arranges shipments on weekdays (Monday to Friday), with deliveries following any holiday. Although we strive to accommodate urgent deliveries, weekend delivery is subject to FedEx or UPS logistics policies and may not be guaranteed.

Do you ship to Canada or other international destinations?

Currently, AUZ Furniture only ships within the continental US (excluding offshore islands and Alaska), and not to Canada or other international destinations.

What if the furniture is not suitable upon delivery?

You are responsible for ensuring that the received furniture is intact and undamaged. Please refer to our delivery guide for detailed instructions.