How can I check the status of my order?

To check the status of your order, please contact AUZ Furniture customer service with your order number to obtain detailed shipping information. If you have received a shipping notification email from UPS or FedEx, you can track your shipment on their official websites.

Can I change my order?

If you wish to change the order address or contact phone number, please contact AUZ Furniture customer service within the same day or 24 hours of placing your order. If your order is already in transit, it is not possible to change shipping information according to FedEx or UPS regulations. We will attempt to change the address as soon as possible, but any incurred costs must be borne by the customer.

Can I return clearance items?

Clearance items, marked as "Special Offer," are not eligible for returns or exchanges. If you receive a defective or damaged product, please review our Free Replacement Conditions policy for specifics.

What happens if the logistic information shows that the delivery has failed?

We generally ship with FedEx; if they fail to contact you during the first delivery attempt, it will be marked as a delivery failure and they will attempt delivery again the next day. If delivery fails three times consecutively, it will be returned to the sender. We will notify you of the logistic information in advance. If you are not available, you may arrange for a family member to accept the delivery.

Please note that any costs incurred from pickup arrangements or returns due to delivery failures will be at your expense.